Statement about our new call-taking system

9 June 2011

Update at 2.50am

To be attributed to a London Ambulance Service spokesperson:

“We have now reverted back to our original call taking computer system and are responding to 999 calls as normal.

“We took this decision after we experienced technical issues implementing a new 999 computer system yesterday morning (8 June).

“In the interim we used our manual system for managing 999 calls; which involved recording calls on paper and passing information to ambulance crews over the radio.

“At all times during this process our priority was to answer all incoming 999 calls, and get an appropriate response to those patients with the most serious illnesses and injuries.

“We will be conducting a comprehensive review into the issues which occurred during the introduction of our new system over the last 48 hours.”

- Ends -

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