Safeguarding duty and responsibilities

To address safeguarding responsibilities we have:

  • a safe recruitment process that includes the vetting and barring scheme and procedure with reference to the Independent Safeguarding Authority;
  • processes for dealing with allegations against staff  with clear links to police and local authority designated officers;
  • a named executive director with responsibility for safeguarding;
  • heads of safeguarding for adults and children who are also the named professionals;
  • a safeguarding officer who is first point of contact for local safeguarding boards and local authorities;
  • internal and external reporting mechanisms to capture safeguarding issues.

Working with partner agencies

We work closely with the safeguarding lead commissioners.  We continue to work with all adult and children’s safeguarding boards in response to notifications of serious case reviews. All recommendations and action plans are monitored internally and approved by the safeguarding committee for closure when appropriate. We also continue to engage with all children’s boards in respect of the unexpected death process. We submit reports to the respective Child Death Overview Panels (CDOP) following involvement in an unexpected child death.

We work closely with the safeguarding leads in the other English ambulance services. Meetings are held quarterly and this allows the sharing of ideas, good practice and benchmarking opportunities.

For partner agencies to contact us for information for IMR, SCR and DHR requests please use the email link in the Contact us box on right hand side.

Sharing Information


The handling of all referrals to Social Care Teams are handled by the Emergency Bed Service (EBS).

Safeguarding enquiries

We recognise the safeguarding potential of the staff within the Emergency Operations Centre (EOC) to help identify vulnerable people. From the information received when members of the public call for help. Safeguarding issues can be identified during emergency calls. EOC staff may refer calls that involve domestic violence or where children are in the environment when drug and alcohol abuse is suspected or when known.

The single point of contact for referrals for all staff involved is

Policies and Procedures

We have the following policies and procedures in place: