Bookings can only be made by clinicians.
Once your patient has been referred to hospital, you can arrange
transport to take them to and from their appointment by completing
a booking form (AS3).
For ad-hoc bookings, please contact us by telephone to
discuss your requirements before you complete the booking
form.
Please read the following before you complete the form.
- Ensure the pick-up address and patient’s telephone number are
correct, and are legible.
- Select the type of transport needed based on your patient’s
level of mobility. Take account of access issues such as stairs or
steps.
- You can request a non-medical escort, for example a relative or
friend, if the patient is:
- under 16
- very frail or elderly
- has mental health problems or learning difficulties
- undergoing traumatic treatment sessions.
Remember that an escort will occupy a seat that could be used by
another patient. Escorts will only be conveyed if authorised by the
treating hospital or clinic booking the transport.
- Record any additional requests on the booking form. For
example:
- if it is essential that your patient arrives at a specific time
and arrives punctually
- if your patient is infectious
- if your patient requires oxygen therapy en-route
- if your patient needs to bring any medical equipment with
them.
Your booking forms must arrive with us at least 24 hours before
the patient’s journey. Notify us immediately if your patient’s
appointment details change or you need to cancel the booking.