Our Patient Transport Service offer clinicians a range of
transport options to help them with the transfer of their
We handle over 3,000 patient journeys a day to over 1,000
treatment centres and have a variety of vehicles designed to meet
the different needs of patients.
As well as being contracted by a number of London hospitals and
primary care trusts (PCTs) to take patients to and from their
pre-arranged hospital or clinic appointments, we can respond to
ad-hoc journey requests and provide specialist transfer
Patient transport service bookings
can only be made by London clinicians.
We are commissioned by a number of London NHS trusts and PCTs to
provide non-emergency patient transport for patients attending
hospital or clinic appointments carried out by, or on behalf of,
the contracting trust/PCT. Each contract is specific to the
requirements of the individual organisation and therefore the scope
of each contract is different. For example, hours of operations,
areas covered, types of patients conveyed.
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In addition to those journeys covered in non-emergency patient
transport service contracts, we are also commissioned to undertake
ad-hoc journeys on behalf of contracting trusts/PCTs and other
non-contracting healthcare facilities. These journeys require us to
provide a specialist service not covered within the scope of the
contract, or patients are conveyed on behalf of a facility where
the demand for non-emergency patient transport does not warrant a
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We provide a range of specialist services for a diverse range of
- Standard outpatient appointments. Patients
conveyed into hospital and home again from a contracting trust/PCT
site within core operational hours of Monday to Friday, 8am to
- Extra contractual journeys (ECJ). Ad-hoc
journeys not covered within a non-emergency patient transport
service contract. These journeys may be standard outpatient
appointments carried out on behalf of non-contracting sites, or
specific journeys not covered within a contract. For example,
long-distance transfers out of London.
- Hospital transfers for babies. We can transfer
babies between hospitals using our special-care baby unit ambulance
vehicle. This specially-designed ambulance can also be used for
adult cardiac transfers.
- Transport for mental health patients. We take
patients to day centres, hospital appointments or specialist clinic
appointments and transfer them between units.
- Transportation of bariatric patients. One of
our specially-trained four-person crews can take heavy patients to
- DNAR transfers. We have staff trained to
transfer patients who do not wish to be resuscitated to, or from, a
treatment centre or hospice.
- Humanitarian transfers. We can take patients
to hospices, typically from hospital, as part of their end of care
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Why choose us?
We offer a professional service which provides high quality,
individually tailored care to our patients.
Our 245 staff are based at ambulance stations across London and
wear the same familiar uniform as other operational Service staff.
All of our staff receive four weeks' training which enables them to
carry out patient transport journeys. They also receive additional
on-the-job training to enable them to provide specialist
We are committed to providing the highest possible standard of
patient care to all of the patients we convey. We undertake regular
patient satisfaction surveys in order to measure our success, and
to identify areas for improvement. Surveys are carried out by
contract and the information gathered is used to develop
contract-specific action plans to ensure that we continue to
provide the highest possible patient care.
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