Welcome to our new section for
GPs
We are committed to providing the best, and
safest, possible care for our patients. As part of this progress we
are looking to improve the way we communicate with GPs, and build
stronger links with our colleagues in primary care.
We know patients benefit when GPs are kept up to date. Here you
will find information about the services we provide and how we
will deal with your call.
How we prioritise calls
Each time we receive a call we categorise it into one of
three categories according to national ambulance standards. Read
about our call prioritisation.
Calling an ambulance - type of ambulance response
Find out more about the type of ambulance response that you should
request when you call us - whether it is an emergency,
urgent or non-urgent response.
How your call will be triaged
Your call will be triaged similarly to all 999 calls. This
triage system is a vital way of ensuring that those patients with
the most immediate need are dealt with first. How your call
will be dealt with.
Who will respond to your call
It won't necessarily be a paramedic who arrives for every call
you make. Here you will find out about the different members of staff and vehicles we will
send to treat your patients.
Documents and guidelines
Our medical directorate issues regular bulletins and clinical updates to
our staff to keep them up to date with processes.
GP News
We have launched a newsletter to keep GPs updated with key
issues of relevance to Primary Care.
Read the first edition fo GP News