As a multi-disciplinary group, the team has
developed a proactive approach to addressing the individual needs
of the patients concerned and to achieving positive outcomes for
both them and our service.
Working with other NHS trusts
By working with GPs, primary and acute trust
and social care colleagues and other healthcare professionals, new
and innovative responses have been developed.
These include:
- Developing ‘individual dispatch
protocols’.
- Working with social care colleagues to
develop or adjust care plans or encourage the supply of aids and
adaptations (e.g. social alarms, bed slides, increasing domiciliary
care)
- Setting up case conferences or strategy
discussions with other parties involved in the patient’s treatment
or care.
- Developing locally-based forums consisting of
representatives from a range of other services including A&E
staff, community matrons, social care colleagues etc, to share
information and discuss individual care plans
- Visiting patients together with primary care
and/or social care colleagues to better understand their needs,
using the all evidence of the patient’s 999 call volume
history.