Transcript for calling 999 videos

Jules Lockett, Head of Control Services Training, is sitting in the control room at London Ambulance Service.


Calling 999 - what information will I need to give?

Jules says to the camera:

"Hi, my name's Jules. I'm head of control services training for the London Ambulance Service.  Most people normally dial 999 in an emergency situation just once in their lifetime. I'm here today to give you five bits of key information that we need to arrange the right amount of help for you.  We need:

  • the exact location of the accident or the illeness
  • exactly what's happened to the patient or what's wrong with them
  • an approximate age
  • if they are conscious and awake and
  • if they're breathing. 

This information will allow us to arrange the right amount of help for you and the patient."

Contact details are displayed.

 “Follow us: www.londonambulance.nhs.uk.  Tweet us @Ldn_Ambulance

Calling 999 - looking after the patient before help arrives

Jules says to the camera:

"Hi, my name's Jules.  I'm head of control services training for the London Ambulance Service.  If you've dialed 999 for an ambulance and help is being arranged there's four things you can do to help the patient until we arrive.

  • Make sure you keep calm.
  • Follow the instructions given by the operator.
  • Have somebody outside to meet the ambulance crew and
  • if the patient's condition changes in any way call back immediately for further instructions."

Contact details are displayed.

 “Follow us: www.londonambulance.nhs.uk.  Tweet us @Ldn_Ambulance