You can call an ambulance by using 999 or
112.
If you have a speech or hearing impairment, find out how you can
contact us below.
Contacting 999 if you have a speech or hearing
impairment
If you are deaf, hard of hearing or
speech-impaired you can contact us by texting from your mobile.
This facility is available in any type of emergency and is for
people who can’t use the standard 999 voice or the RNID’s text
relay services.
Register to use the text service
You must register your mobile phone on the
emergencySMS website to be
able to use the text service.
How to use the text service to contact
999
Once you have registered, send a text to
999 to access emergency medical assistance.
Your text message should include:
- which service you need: ambulance, fire police or
coastguard
- a brief description of the problem
- the name of the road and post code area where the incident is
happening
If possible, try to include:
- a house number
- nearby landmarks or main roads
We will be able to respond more quickly and appropriately if you
include this information and are as accurate as possible when
giving the location.
For example, your text might read:
- “ambulance. man collapsed. outside post
office. station road sw19”
- "ambulance. lady on floor not breathing. 166 waterloo road.
near waterloo station by newsagent."
If you suffer from a chronic health condition
prepare a text template and store it in your phone to use when you
need it.
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How we will respond
When we receive your message we will send you
a text. We may text for further information, but this will not
delay our ambulance response to you.
If you do not receive a confirmation text from
us, text again.
For more information, please visit http://www.emergencysms.org.uk/
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