The capital's ambulance service

Where we fit in the NHS

We are the only NHS trust that covers the whole of London.

The 999 service we provide to Londoners is purchased by the capital's 32 primary care trusts that manage health services in local areas.

Our performance is monitored by NHS London, the capital's strategic health authority. Ultimately we are responsible to the Department of Health.

Our structure

We have 4,500 staff, based at ambulance stations and support offices across London.

Our emergency response service is split into three operational areas across London—east, south and west. Each area is managed by an assistant director of operations.

We have a total of 70 ambulance stations across London which, for management purposes, sit within 26 local operational areas, known as complexes.

Each complex is overseen by an ambulance operations manager, supported by a team of duty station officers, a training officer and team leaders.

Organisational charts

Our accident and emergency service is split into three operational areas: west, east and south.

Each is managed by an assistant director of operations, and each ambulance station complex has its own ambulance operations manager.

You can view more structure charts here.

Contact Us

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