NHS 111

Calling 999 is for emergencies only. NHS 111 is for people who need medical help and advice when not in a life-threatening situation.

NHS 111Highly trained advisors, who are supported by healthcare professionals, are available on NHS 111 24 hours a day, 365 days a year.

When should you call 111?

- You need medical help fast, but it's not a 999 emergency 
- You don’t know who to call for medical help or you don’t have a GP to call
- You think you need to go to A&E or another NHS urgent care service but are not sure which one is most appropriate
- You require health advice or reassurance about what to do next

For less urgent needs, please contact your GP or pharmacist.

Find out more about NHS 111 on the NHS choices website.

London Ambulance Service and NHS 111

We see the benefits for our patients of better integration between the 111 and 999 services, so we are one of the ambulance services which run part of NHS 111 in our area of operation. We have a number of staff based at our offices in Croydon who run the 111 service for south east London which includes:

  • Bexley
  • Bromley
  • Greenwich
  • Lambeth
  • Southwark
  • Lewisham

Our highly trained call handlers can determine whether your condition requires 999 assistance and arrange for an ambulance crew to attend you, or offer you medical advice which could include visiting your GP, pharmacist or local walk-in centre.

Click here to visit our Choose Well pages and find out about the other health care services available to you when it's not an emergency.

NHS 111 – Share your experience

The Care Quality Commission (CQC) will be inspecting the NHS 111 service for south east London on Thursday 29 September and Friday 30 September. The CQC’s inspection team are keen to hear from residents in south east London who have received care and advice from the 111 service.

If you have received care or advice from the south east London NHS 111 service and would like to share your experience and views, you can do so at any time by calling CQC’s National Customer Service Centre on 030 0061 6161.

You can also share your experience by giving feedback online on the Care Quality Commission website.