What we do

  • Providing an emergency response
    As the mobile arm of the health service in London, our main role is to respond to emergency 999 calls, getting medical help to patients who have serious or life-threatening injuries or illnesses as quickly as possible.
    Find out more about our emergency medical service.
  • Responding to less serious calls
    The majority of our patients, however, do not have serious or life-threatening conditions. And they don't need to be sent an ambulance on blue lights and sirens. Often they can receive more appropriate care somewhere other than at hospital.
    Find out how we deal with less serious calls.
  • Caring for you in a clean environment
    Infection prevention and control is the responsibility of every member of our staff, especially those treating and facing patients. We are committed to providing a clean and hygienic environment to treat you in.
    Find out more about our infection control and prevention measures.
  • Taking patients to hospital appointments
    We run a Patient Transport Service which provides pre-arranged transportation for patients to and from their hospital appointments. This service operates in an open market in which we compete against other providers, often private companies, for contracts with hospitals.
    Read more about our Patient Transport Service.
  • Finding hospital beds
    In addition, we manage the Emergency Bed Service, a bed-finding system for NHS healthcare professionals who need to make arrangements for their seriously-ill patients.
    Find out more about our Emergency Bed Service.
  • Dealing with major incidents
    As an emergency service in the capital we need to be prepared to deal with large-scale incidents. The biggest challenge we have ever faced was during the London bombings in July 2005.
    Learn how we deal with major incidents.
  • Making your experiences count
    Our patient experiences department collates all the feedback that we have received and focuses on common themes within the feedback in order to help us to continually improve the service that we provide.
    Read more about how we make your experiences count.