To ensure our staff are able to provide the
high-quality care that our patients expect and deserve, we
will:
Develop our staff so that they have the
skills to do their job
We have improved the skills of
our frontline staff in the last few years – training up many of our
emergency medical technicians to paramedic status, and creating a
new support role to work alongside paramedics. We recently
introduced the role of student paramedic which allows staff to
develop their skills over a three-year period to become a
fully-qualified paramedic.
Our training will continue to focus on giving
staff the skills and confidence to be able to assess a wide range
of conditions, and decide where patients should be taken or
referred to if they do not need hospital treatment.
Whilst we will always send an ambulance crew
to patients who have life-threatening illnesses or injuries, our
initial response to other patients will increasingly be a clinician
in a car. This single responder will assess patients, calling
for an ambulance if one is needed, or referring or taking patients
elsewhere based on their clinical needs.
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Improve the diversity of our
workforce
London is a diverse city and we
should reflect that diversity in our workforce, and ensure we can
respond to the needs of all the different communities we serve.
Our
equality and inclusion strategy sets out how we aim to recruit,
retain and progress a representative workforce.
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Engage with our staff to improve patient care
and productivity
Our staff are our greatest
asset and we want to create a working environment where they feel
that they really belong and that they make an important
contribution to our work. We want our staff to feel listened to and
to have the opportunity to contribute to service developments,
which we hope will encourage them to go the extra mile to improve
patient care and productivity.
Our staff engagement strategy outlines how we
hope to achieve this; and our new ways of working programme, which
focuses on developing clinical leadership across our organisation,
encourages ideas from staff on how we should deliver our
services.
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