Our goals over the next five years are to:
Improve the quality of care we provide to
patients
We have an important role to play in improving
the health outcomes of patients in London.
As a 24/7 pan-London healthcare provider, we
are often the first point of contact for people who want medical
help, whether it is an emergency or a less serious condition. Our
response will determine whether they get the right treatment to
meet their needs.
To achieve this goal we will:
- improve outcomes for patients who are
critically ill or injured
- provide more appropriate care for patients
with less serious illnesses or injuries
- meet response times routinely, and
- meet other regulatory and performance
targets.
Find out more about how we are going to improve
the quality of care we provide to patients.
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Deliver care with a highly-skilled and
representative workforce
We know that to enable us to provide a quality
service, our staff need to highly-skilled, confident and motivated.
They should also be representative of the communities we serve.
We will continue to invest in their
development so that staff on the frontline have the skills to
assess and treat a wide range of conditions, and those in other
functions have the right skills to support them.
We will continue to improve the diversity of
our workforce, and also focus on engaging with our staff more so
that they are motivated and feel valued, and have a greater say in
how we improve our service.
To achieve this goal we will:
- develop our staff so that they have the
skills to do their job
- improve the diversity of our workforce,
and
- engage with our staff to improve patient care
and productivity.
Read about how we are going to develop our
workforce.
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Spend money wisely
It is extremely important that we
provide Londoners with a service that represents value for
money.
It currently costs residents £30 each per year
for their ambulance service. This is less per head of population
than other ambulance services in the country, but in the future we
will need to provide a better service for less money.
To achieve this goal we will:
- use our resources efficiently and
effectively
- maintain service performance during major
events, and
- improve engagement with key
stakeholders.
Find
out more about how we are going to manage our money.
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