Our five-year strategy

 Our five-year strategy, ‘Caring for the Capital: A strategy for London Ambulance Service towards 2020’, sets out our direction for the next five years and includes our purpose and values.

To be achieved through working with staff and our stakeholders, the strategy explains what we will do together for patients, how our organisation will develop and invest in our staff and what actions we will take to improve how we do things as a Service.

It builds on our achievements and recognises the challenges that we, and the rest of the NHS are facing. We are the busiest ambulance service in the country and the only pan-London health provider, providing urgent and emergency services for people in London. National and local issues and challenges affect everything we do.

The strategy explains our purpose and our values, which shape the priorities we have under three themes: