Mental Health and Dementia Focus Groups

Mental Health Focus Groups   

At the London Ambulance Service we want to improve the services we provide to people with mental health needs. Focus Groups were chosen as a way of talking in depth with people to learn more about opinions on a topic and to guide future action. To achieve this, groups needed to include people who have experience of having a mental health condition and who have used our Service in the past or who might need to use our services in the future. Participants were asked to think about the questions from the perspective of being a mental health patient, service user or carer. Staff were asked to think about times when they have provided a service to people who have mental health needs and their carers.

63 people took part in focus groups between March and September
2015.

The groups generated feedback from patients, service users and carers
as well as our staff.

The following key themes emerged for further discussion and
development:
• Initial contact and response
• Education and training
• Additional and community based services
• Crisis prevention
• Receiving the right kind of help
• Being referred to or transported to the right place
• Providing feedback

Seven focus groups were held in total between March and September
2015. Six of the groups were held with people who have experienced mental
health services and their carers and one of the groups was held with staff.

Organisations involved included:
• Oxleas Mental Health Trust
• South London & Maudsley
• Hear Us
• SW London & St. George’s NHS Trust
• LAS staff group
• Healthwatch Waltham Forest
• Enfield Mental Health User Group

The report from our external facilitator has been presented to the Mental Health Committee and was presented to the Trust Board on 26th January 2016.

Improving Mental Health Services Report 2015

Dementia Focus Groups  

At the London Ambulance Service we also want to improve the services we provide to people living with dementia. Focus Groups were chosen as a way of talking in depth with people to learn more about opinions on a topic and to guide future action. To achieve this, groups needed to include people who have experience of living with dementia or caring for someone living with dementia and who have used  the London Ambulance Services in the past or who might need to use the services in the future. Participants were asked to think about the questions from the perspective of being a person living with dementia or a carer.

Four Dementia Focus Groups have been completed; the external report below has been presented to the Mental Health Committee and the Trust Board.

Improving Dementia Care Report 2016

Contact Us

For more details, please call or email our Patient and Public Involvement Department.

Direct line: 020 3069 0383