Meeting our targets

Call prioritisation

All 999 calls are prioritised into one of two categories:

  • Category A
  • Category C 

This year's targets

As in previous years, we will still be expected to reach the Government targets of:

  • 75 per cent of Category A calls within eight minutes; and
  • 95 per cent of Category A calls within 19 minutes.

Although we won't be formally reporting on response times to Category C calls, these will still be very closely monitored.

To find out more about how we have been performing against our targets, see our latest response times.

For the first time this year, we will also be reporting on our performance against the national set of 11 new clinical quality indicators.

Last year's response times

Between April 2015 and March 2016, ambulance crews reached 63.81 per cent of the most critically ill patients – such as those having chest pain, in serious road traffic accidents or victims of stabbings or shootings – within eight minutes.

In 2015/16 medics attended 504,685 patients with life-threatening conditions (category A patients) up from 490,196 in 2014/15.