Call prioritisation
All 999 calls are prioritised into
one of two categories:
This year's targets
As in previous years, we will still be expected
to reach the Government targets of:
- 75 per cent of Category A calls within eight
minutes; and
- 95 per cent of Category A calls within 19
minutes.
Although we won't be formally reporting on response
times to Category C calls, these will still be very closely
monitored.
To find out more about how we have been
performing against our targets, see our latest reponse times.
For the first time this year, we will also be
reporting on our performance against the national set of
11 new clinical quality indicators.
Last year's response times
Between April 2010 and March 2011, we reached
75.14 per cent of Category A calls within eight minutes, 99 per
cent within 19 minutes, and 87.2 per cent of Category B calls
within 19 minutes.
Full details of past response times can be
found here.