How we are doing

Our success is measured in a number of ways.

  • Meeting our targets
    These include being set government targets which measure how quickly we reach patients with different levels of medical need.
    See how we are performing against our targets.
  • Clinical quality indicators
    A set of 11 indicators were introduced in April 2011 to measure the quality of care delivered by ambulance services.
    Find out more about the new indicators.
  • Care Quality Commission report
    We were assessed by the Care Quality Commission in June 2015 and their inspection report was published in November 2015, when we were given an overall rating of 'inadequate'
    Read more about the inspection report and our quality improvement plan.
  • NHS Friends and Family Test
    The NHS Staff Friends and Family Test was introduced in April 2014 and asks staff across NHS trusts two questions: how likely they would be to recommend their organisation to friends and family as a place to work: and how likely they would be to recommend it as a place to receive care / treatment.
    The data is available on the NHS England website

Clinical quality indicators

Clinical indicators dashboard