How we are doing

Our success is measured in a number of ways.

  • Meeting our targets
    These include being set government targets which measure how quickly we reach patients with different levels of medical need.
    See how we are performing against our targets.
  • Clinical quality indicators
    A set of 11 indicators were introduced in April 2011 to measure the quality of care delivered by ambulance services.
    Find out more about the new indicators.
  • Care Quality Commission report
    We were assessed by the Care Quality Commission in June 2015 and their inspection report was published in November 2015, when we were given an overall rating of 'inadequate'
    Read more about the inspection report and our quality improvement plan.
  • NHS Friends and Family Test
    The NHS Staff Friends and Family Test was introduced in April 2014 and asks staff across NHS trusts two questions: how likely they would be to recommend their organisation to friends and family as a place to work: and how likely they would be to recommend it as a place to receive care / treatment.
    The data is available on the NHS England website
  • Annual EPRR Assurance - statement of compliance
    The Civil Contingencies Act (2004) requires us to show we can deal with a wide range of incidents and emergencies that could affect health or patient care, while maintaining services. The outcome of our self-assessment of NHS England's Emergence Preparedness, Resilience and Response (EPRR) framework, shows that we are fully compliant with 46 of 50 of the core standards which are applicable to us, and our overall compliance rating is therefore deemed to be: Substantial.
    Read our statement of compliance for more information.

Clinical quality indicators

Clinical indicators dashboard